Privacy Policy


At Onyx we are committed to safeguarding your privacy. We want you to know how we may collect, use, and keep information about you and the choices that are available to you. Our privacy statement applies to our website, online applications that run on smart phones, tablets, mobile devices (“apps”), and other online or electronic services that we offer which link to this statement.

Since we may change this online privacy statement, we recommend that you check the current version available from time to time. If we make changes to this statement, we will update the “Effective Date” at the top of this page. If you have any questions regarding our online privacy statement, please email [email protected].

What information does this Online Privacy Statement Cover?

This online privacy statement describes how we may collect, use, share, and keep information that we get about you online. We gather information from you when you interact with our website, purchase our services, apply for jobs with our company, and contact us for information or assistance.

What information do we collect online and why do we collect it?

Onyx collects information that you directly provide to us when you purchase our services, create a customer account on our web site, apply to positions with our company, or contact us online. For example, you may submit your personal information to us, such as your name, demographic information, email, mailing address, or phone number when you purchase a service offering from our company or when you request more information about a service that we provide.

We may also collect information using cookies and online marketing platforms to analyze our web traffic. Cookies allow a website to store your preferences in order to present content, options, and functions that are specific to you. A cookie will also enable Onyx to see information such as how many people are using the website and pages they tend to visit. Onyx may also use online marketing platforms that may ask you for your contact information or personal details to follow-up on promotions or other incentives that we offer customers.

What is our legal basis to collect and retain your personal information?

We collect, use, share, and keep personal information from our website in accordance with all applicable data privacy and information security laws, regulations, and directives. For example, we collect, use, and retain personal information when the Data Subject provides consent to specific processing, to enable us to comply with a contractual or pre-contractual obligation, to undertake a legitimate interest, and/or to comply with legal and regulatory requirements.

How do we use the information we collect?

We use this information to provide services to end users and to enable certain functions on our website. By collecting the information we can better understand how visitors use our website and we can provide timely and relevant information to the user.

Onyx may use online information for our own internal records, to improve the products and services we provide, to contact you in response to a specific inquiry, to customize the website experience for you, or to contact you via email, telephone, or mail for potential sales and marketing activities.

Using cookies we can determine if you are signed into our website, test content on our website, or store information about your preferences and then provide information that is relevant to your use of the website. We can in turn recognize when you return to the website and provide functionality you used previously. By using cookies, Onyx is not provided access to your computer or any information about you, other than the information you choose to share on the website.

How Long We Retain Your Information

We retain personal information from our website users so long as it is necessary to perform an ordinary or a common business function or to comply with a legal, regulatory, or contractual obligations.

How do we safeguard your information?

Onyx uses administrative, technical, and physical security measures to protect your personal information. These measures include following stringent procedures, ensuring the maintenance of our physical and electronic security safeguards, and strictly adhering to our data protection policies.

We will never lease, distribute, or sell your personal information to third parties unless we have your permission, or unless legally required to do so. As a company we work ceaselessly to ensure your information is always held securely.

What are your Choices and Rights?

Online Marketing and Tracking. When you visit our websites or use our mobile applications, we may collect certain information by automated means, such as cookies, web beacons and other technologies. A “cookie” is a text file that websites send to a visitor’s computer or other Internet-connected device to uniquely identify the visitor’s browser or to store information or settings in the browser. A “web beacon,” also known as an Internet tag, pixel tag or clear GIF, is used to transmit information back to a web server. We also may use third-party website analytics tools (such as Google) and sales marketing tools (such as a CRM), that collect information about visitor traffic on our sites and mobile applications. The information we may collect by automated means includes information about the devices our visitors use to access the Internet; URLs that refer visitors to our sites; dates and times of visits to our sites; information on actions taken on our sites (such as page views and site navigation patterns; a general geographic location (such as country and city) from which a visitor accesses our websites; and search terms that visitors use to reach our sites. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. If you decline to accept the cookie, it will also disable the web beacon. With both cookies and web beacons, the information collected and used is anonymous. However, some functionalities of our website may not function if you disable cookies and, in some instances, you may not be able to access or navigate our sites if cookies are disabled or limited

Your California Privacy Rights. If you are a California resident, you may request that we provide to you (i) a list of the categories of personal information about you that Onyx has disclosed to third parties for the third parties’ direct marketing purposes during the calendar year preceding your request, (ii) the names and addresses of such third parties, and (iii) if the nature of the third parties’ business cannot reasonably be determined from their names, examples of the products or services marketed, if known to Onyx, sufficient to give you a reasonable indication of the nature of the third parties’ business. To submit your request, please email us with the subject line “California Privacy” and your request in the body of your email.

The General Data Protection Regulation. If your personal information is protected under the European Union (EU), General Data Protection Regulation (GDPR) (2016/679), then you have the following rights (subject to certain exceptions) related to your personal information: to request access and rectification to, and erasure of, personal information; to request a restriction on processing personal information; to receive personal information in a structured, commonly used and machine-readable format; to transfer personal information to another organization; to object to the processing of personal information; and, to not be subject to a decision that is based solely on automated processing, including profiling. You may also have the right to lodge a complaint with supervisory authorities in the EU to remedy or otherwise resolve matters or concerns related to the collection, use, processing, or retention of personal information. If you have lawfully and appropriately consented to Onyx processing your personal information, then you may withdraw that consent at any time. In some circumstances, withdrawing your consent to Onyx’s use or disclosure of your personal information will mean that you cannot take advantage of certain of our offerings or website features.

Data Transfers

Onyx is a United States-based organization and is subject to U.S. laws, including those governing the privacy and security of your information. When we obtain personal information we may process the information outside of the country in which you are located, including in the United States. The countries in which we process the information may not have the same data protection laws as the country in which you are located and may lack a data safeguard adequacy finding by the European Commission. We will protect your information as described in this Privacy Statement.

Children’s Privacy

Children under 13 years of age are strictly prohibited from visiting or using the website and Onyx does not knowingly collect any personal information from children under 13 years of age through our website. However, if the parent or guardian of a child under 13 believes that their child has provided us with personal information, that parent or guardian should contact us if they want this information deleted from our systems. If Onyx obtains knowledge that it has personal information about a child under 13 in retrievable form in its files we will delete that information from our existing files. In addition, anyone under 18 years of age should seek their parent’s or guardian’s permission prior to using or disclosing any personal information on this site.

How You Can Access or Correct Your Information

You can access all your personal information that we collect online and maintain by logging into your online account (if you have created an account), or by contacting us by phone or email. We use this procedure to better safeguard your information. You can correct factual errors in your personal information by sending us a request that credibly shows error. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.